We want every order from Veritas Pharma to be handled clearly, fairly and efficiently. This policy explains when products may be returned, how refund requests are processed and what to do if there is a problem with your order.
Eligible return requests must be made within 30 days of delivery.
Approved refunds are processed within 7 days.
Veritas Pharma offers a 30-day return period for eligible products.
The 30-day period begins on the date your order is confirmed as delivered to the shipping address provided during checkout.
To qualify for consideration under this policy, your return request must be submitted within 30 days of delivery.
If your eligible order was delivered on September 1, your return request should be submitted no later than September 30.
Unless otherwise stated in this policy, an eligible product should generally satisfy the following conditions:
The return request is made within 30 days of delivery.
The product is unused and unopened unless it arrived damaged or defective.
The product remains in its original packaging where applicable.
Original labels, seals and identifying packaging remain intact where applicable.
The customer can provide the order number or other proof of purchase.
The product is not otherwise excluded from returns for legal, health or safety reasons.
Please contact Veritas Pharma before attempting to return any medication or prescription-related product.
Because the storage conditions, handling and integrity of a medication cannot necessarily be verified after it has left controlled custody, certain pharmaceutical products may not be eligible to be physically returned or placed back into inventory.
This may include prescription medicines, certain over-the-counter medicines, temperature-sensitive products and other products for which a return would create a health, safety, quality or regulatory concern.
Where a medication-related order is damaged, defective, incorrect or otherwise affected by an error attributable to Veritas Pharma or the delivery process, please contact us immediately so the issue can be reviewed and an appropriate remedy determined.
Do not mail medication back to Veritas Pharma unless our customer support team has specifically instructed you to do so.
Certain products may not qualify for return because of health, safety, hygiene, regulatory or product-integrity requirements.
These exclusions do not limit any rights that cannot legally be excluded under applicable consumer-protection laws.
If your order arrives damaged, defective, incomplete or different from what you ordered, please contact Veritas Pharma as soon as reasonably possible.
To help us review the matter efficiently, we may ask you to provide:
After reviewing the issue, we may provide an appropriate remedy such as a replacement, refund or other resolution, depending on the circumstances.
Please do not send a return without first contacting Veritas Pharma. Following the correct return process helps ensure that your request can be identified and processed properly.
Visit our Contact Us page and tell us that you would like to request a return.
Include your order number, the product involved and the reason for your request.
If the return is eligible, our team will provide the applicable return instructions.
Package eligible products securely and follow the return instructions provided.
Once received, the return will be inspected and we will notify you of the outcome.
Once an eligible return or refund request has been reviewed and approved, Veritas Pharma will process the refund within 7 days.
Refunds are generally issued using the original payment method where reasonably possible.
After Veritas Pharma processes the refund, your bank, card provider or payment service may require additional time to post the funds to your account. Processing times after issuance are controlled by the applicable financial institution or payment provider.
If 7 days have passed since we confirmed that your refund was approved and you have not received confirmation that it has been processed, please contact our customer support team.
Where permitted by applicable law, a full refund may not be available if an otherwise returnable item is returned in a condition materially different from the condition in which it was delivered.
Examples may include eligible non-medication items that are missing components, accessories or original packaging, or that have been damaged through misuse after delivery.
Any deduction will be considered based on the specific condition of the returned product and applicable law.
Responsibility for return shipping depends on the reason for the return.
Where an approved return results from an error attributable to Veritas Pharma or an eligible delivery issue, we will provide appropriate return instructions and determine responsibility for the return shipping cost.
Unless otherwise stated or required by law, customers may be responsible for return shipping costs when returning an eligible product for reasons unrelated to an error or defect.
Original shipping charges may be non-refundable for discretionary returns unless otherwise required by law.
If you need to cancel an order, contact us as soon as possible after placing it.
We will make reasonable efforts to accommodate a cancellation request if the order has not entered a stage where cancellation is no longer reasonably possible.
Orders that have already been processed, prepared, dispensed where applicable, or dispatched may not be eligible for cancellation and may instead be subject to the return conditions described in this policy.
If an order cannot be shipped within an applicable promised delivery period, any cancellation or refund rights required by applicable law remain unaffected.
Where appropriate and legally permitted, Veritas Pharma may offer a replacement instead of a refund for an eligible damaged, defective or incorrect product.
Replacement availability depends on product availability, the nature of the issue and applicable health and safety requirements.
Please contact us before attempting to return an item for exchange.
When you are responsible for sending an eligible return, we recommend using a shipping method that provides tracking and retaining your shipping receipt until the return has been completed.
Veritas Pharma cannot confirm receipt of a customer-sent return until it reaches the designated return location.
If you believe there is an error involving your order or refund, we encourage you to contact Veritas Pharma first so that we have an opportunity to investigate and resolve the issue.
Nothing in this policy limits any rights you may have through your bank, payment provider or applicable law.
This Returns and Refunds Policy is intended to explain Veritas Pharma's general return procedures. It does not exclude, restrict or replace consumer rights that cannot legally be waived under applicable law.
Where applicable law provides greater protection than this policy, the applicable legal requirement will control.
Veritas Pharma may update this Returns and Refunds Policy periodically to reflect changes in our business, fulfillment processes, products or applicable legal requirements.
The version published on this website at the time of your purchase will generally apply to your transaction, subject to applicable law.
Contact Veritas Pharma before sending an item back. Please include your order number and a brief description of your return or refund request.
Our objective is to make the return and refund process straightforward while maintaining appropriate product, health and safety standards.