At Veritas Pharma, protecting your
personal information is an important part of creating
a responsible, transparent and dependable healthcare
shopping experience.
VERITAS PRIVACY PRINCIPLE
Clear. Responsible. Respectful.
We aim to collect only information reasonably necessary
to provide our services, process transactions, protect
our customers and operate our website responsibly.
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Transparent data practices
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Responsible information handling
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Customer privacy choices
V
INTRODUCTION
Our Commitment to Your Privacy
This Privacy Policy explains how
Veritas Pharma (“Veritas Pharma,” “we,”
“us,” or “our”) collects, uses, stores, discloses and
otherwise processes personal information when you visit,
browse, communicate with, create an account with, or make
purchases through
https://veritas-pharma.com.
This Policy also explains the choices and rights that may be
available to you under applicable privacy laws.
Please Note
By using our website, you acknowledge the privacy
practices described in this Policy. Where applicable law
requires consent, we will request that consent separately.
01
COMPANY INFORMATION
Who We Are
Veritas Pharma operates the website
https://veritas-pharma.com and provides
access to pharmaceutical, healthcare, wellness,
personal-care and related products and information.
Depending on the circumstances and applicable privacy
legislation, Veritas Pharma may act as the organization
responsible for determining why and how your personal
information is processed.
Transparency
We aim to explain our information practices
clearly.
Data Minimization
We seek to collect only information reasonably
necessary for legitimate purposes.
Security
We use reasonable safeguards intended to protect
personal information.
Choice
Where applicable, we provide privacy and
marketing choices.
02
PERSONAL INFORMATION
Information We May Collect
The information we collect depends on how you interact
with Veritas Pharma.
01
Identification Information
Name, username, customer identifier, account
information, order number and age information
where legally required.
02
Contact Information
Email address, telephone number, billing address,
shipping address, city, postal code, region and
country.
03
Account Information
Account credentials, preferences, saved
addresses, order history and account activity.
04
Order Information
Products purchased, quantities, transaction
amount, delivery details, order status and
related communications.
05
Payment Information
Payment method, billing details, transaction
references and payment status supplied by
applicable payment providers.
06
Website Information
Browser type, IP address, device information,
pages visited, referral information, cart
activity and website interactions.
03
SENSITIVE INFORMATION
Health & Prescription-Related Information
Some interactions with Veritas Pharma may involve
pharmaceutical or healthcare products. Information
voluntarily provided by customers may therefore include
information relating to medications, prescriptions,
allergies, product suitability, healthcare requirements
or medication-related questions.
We recognize that health-related information may be
considered sensitive personal information under
applicable privacy legislation.
!
Please do not submit unnecessary medical
information.
Customers should avoid sending medical records,
complete prescription histories or other
unnecessary sensitive information through
ordinary contact forms, reviews or publicly
visible website features.
HIPAA and Protected Health Information
HIPAA applies only where an organization and the
information involved fall within its applicable scope.
Nothing in this Privacy Policy should be interpreted as
a representation that every piece of information
collected through Veritas Pharma is protected health
information under HIPAA.
Where additional healthcare privacy requirements apply
to a particular service or type of information, those
additional requirements will be followed as applicable.
04
DATA PURPOSES
How We Use Personal Information
Personal information may be used where reasonably
necessary to provide our services, administer our
website, protect our customers and comply with
applicable legal obligations.
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Order Processing
Receive, verify, administer and fulfill customer
orders.
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Payment Administration
Facilitate transactions and reconcile payment
records.
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Shipping & Delivery
Arrange fulfillment, delivery and tracking.
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Customer Service
Answer questions and resolve order or account
issues.
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Website Improvement
Improve navigation, content, performance and
usability.
Legal Compliance
Maintain records and respond to lawful requests
or regulatory requirements.
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Communications
Send transactional messages and, where
permitted, marketing communications.
05
WEBSITE TECHNOLOGIES
Cookies & Similar Technologies
Veritas Pharma may use cookies and similar technologies
to operate the website, remember preferences, maintain
shopping carts, secure user sessions, understand website
activity and improve the customer experience.
Essential Cookies
Support checkout, account access, shopping carts,
security and core website functionality.
Functional Cookies
Remember settings and preferences that improve
website functionality.
Analytics Cookies
Help us understand how visitors interact with
the website and where improvements may be made.
Marketing Cookies
Where used and legally permitted, these may help
measure campaigns or provide relevant
advertising.
Where required by applicable law, non-essential cookies
will be used only after the appropriate consent has been
obtained.
06
THIRD PARTIES
How Information May Be Disclosed
Personal information may be disclosed to service
providers where reasonably necessary to operate our
website or fulfill requested services.
Payment Providers
To process and verify transactions.
Shipping Providers
To arrange delivery and order tracking.
Technology Providers
Hosting, website, security and communication
services.
Professional Advisers
Legal, accounting, insurance or compliance
services where appropriate.
Authorities
Where disclosure is required or permitted by
applicable law.
Business Transactions
In connection with mergers, acquisitions or
similar corporate transactions.
OUR APPROACH
We do not intend to sell personal information for
money as part of our ordinary business operations.
Certain privacy laws may define “sale,” “sharing,”
or targeted advertising more broadly. Where those
laws apply, we will provide legally required
privacy choices.
07
PROTECTION
Security & Data Retention
We use reasonable administrative, organizational and
technical measures intended to protect personal
information against unauthorized access, disclosure,
misuse, loss, alteration or destruction.
Safeguards may include access restrictions,
authentication controls, monitoring, secure network
practices, encryption where appropriate, backups and
service-provider management.
No electronic system is completely risk-free.
Customers should use strong passwords, protect
their devices and notify us if unauthorized
account activity is suspected.
Data Retention
Personal information is retained only for as long as
reasonably necessary for the purposes for which it was
collected, subject to legal, accounting, transaction,
fraud-prevention and regulatory requirements.
When information is no longer reasonably required, it
may be deleted, anonymized, aggregated or securely
disposed of as permitted by applicable law.
08
YOUR CHOICES
Your Privacy Rights
Depending on where you live and the laws applicable to
Veritas Pharma, you may have certain rights relating to
your personal information.
01Access
Request access to certain personal information
we hold about you.
02Correction
Request correction of eligible inaccurate
personal information.
03Deletion
Request deletion of qualifying personal
information.
04Portability
Request a portable copy of qualifying personal
information.
05Opt Out
Opt out of qualifying targeted advertising,
sales or sharing where applicable.
06Withdraw Consent
Withdraw consent where processing relies upon
consent.
Privacy Requests
Privacy requests may be submitted through our
Contact Us page.
Please identify your request as a
“Privacy Request” and provide enough
information for us to understand and appropriately
process your request.
We may need to verify your identity before completing
certain privacy requests.
09
AGE & SAFETY
Children’s Privacy
Veritas Pharma does not knowingly seek to collect
personal information from children in violation of
applicable law.
Our website should not be used by children to purchase
products they are not legally permitted to purchase.
Where age verification, parental authorization or
additional controls are required by applicable law,
appropriate procedures may be used.
If you believe a child has provided personal
information to us improperly, please contact us so that
we can review the matter.
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ADDITIONAL INFORMATION
Other Privacy Practices
Marketing Communications
Where legally permitted, Veritas Pharma may send
promotional communications concerning products,
services or company information.
You may unsubscribe from promotional email
communications using the unsubscribe mechanism
provided in the message or by contacting us.
Transactional and service-related messages may
continue when necessary.
Product Reviews & Public Content
Information voluntarily posted in product
reviews, comments or other public website areas
may become visible to other visitors.
Do not post medical records, prescription
information, financial information, passwords
or other sensitive information in publicly
visible areas.
Third-Party Websites
Our website may contain links to independent
third-party websites or services. Their privacy
practices are governed by their own policies.
Veritas Pharma is not responsible for the
privacy or security practices of independent
third-party websites.
International Data Transfers
Personal information may be processed in
jurisdictions different from the country or
region in which you live.
Where applicable law requires specific
safeguards for international transfers, we will
seek to use an appropriate lawful mechanism.
Fraud Prevention
Information may be processed to detect,
investigate and prevent fraudulent payments,
account takeover, unauthorized transactions,
website abuse and other potentially unlawful
activities.
Changes to This Privacy Policy
We may update this Privacy Policy periodically
to reflect changes to our website, technology,
products, business practices or legal
requirements.
When changes are made, the “Last Updated” date
displayed at the beginning of this Policy will
be revised.
PRIVACY & CUSTOMER SUPPORT
Have a Privacy Question?
Questions regarding this Privacy Policy or the way
Veritas Pharma handles personal information may be
submitted through our Contact Us page.
When submitting a privacy request, please include
“Privacy Request” in your message
and avoid submitting unnecessary medical, financial
or other sensitive information.
At Veritas Pharma, privacy forms part of the dependable
healthcare experience we aim to provide. We are committed
to responsible collection, transparent communication,
reasonable safeguards and respect for the privacy rights
available to our customers.